Policies
Everything you need to know about booking, cancellation, weather, and your rights.
Cancellation Policy
Three-tier cancellation structure (Flexible, Moderate, Strict) with refund percentages based on how far in advance you cancel. Service fees are non-refundable.
Read policy →Weather Policy
What happens when weather disrupts your charter. Covers captain authority, rescheduling options, and the difference between unsafe conditions and light rain.
Read policy →Terms of Service
The legal agreement between you and The Playpen Enterprises LLC. Covers booking terms, liability, dispute resolution, and platform rules.
Read policy →Privacy Policy
How we collect, use, and protect your personal information. Covers data retention, third-party sharing, and your rights under applicable privacy laws.
Read policy →Cookie Policy
What cookies and tracking technologies we use, why we use them, and how to manage your preferences.
Read policy →Insurance & Claims
How vessel insurance works, what's covered during your charter, and how to file a claim if something goes wrong.
Read policy →Reviews and User Content Policy
Eight review-quality criteria, moderation rights, and how reviews and user-submitted content are licensed and used by the platform.
Read policy →SMS / Mobile Messaging Terms
Transactional and marketing text-message terms — separate consents. STOP to opt out of marketing without affecting operational messages.
Read policy →Sweepstakes and Promotions
Official rules for Playpen-sponsored sweepstakes and contests, including Illinois eligibility, no-purchase-necessary AMOE, and 21+ alcohol prize rules.
Read policy →Hosted Event Attendee Terms
Terms governing your participation as an attendee of a Playpen-listed event organized by a third-party Organizer.
Read policy →Ticket Purchaser Terms
Additional terms for purchasing event tickets through the Platform — including refund policy set by Organizer and assumption of risk.
Read policy →California Notice
Notice to California residents under California Civil Code § 1789.3 — Complaint Assistance Unit contact information.
Read policy →