How can we help?
Find answers by audience, or browse popular questions below.
I'm booking a charter
Booking, payments, weather policies, and what to expect
View FAQs →I'm a boat owner
Listing, documents, payouts, and the Founding Fleet
View FAQs →I'm a captain
Credentials, rates, vessel authorization, and earnings
View FAQs →I'm a corporate client
Credits, proposals, confidentiality, and group bookings
View FAQs →I'm a service provider
Onboarding, insurance, venue compatibility, and payouts
View FAQs →Popular Questions
What happens if the weather is bad?
Safety comes first. The captain has final authority on all weather decisions. If conditions are unsafe, you receive a full refund or free reschedule — your choice. You are never penalized for weather cancellations. See our full Weather Policy for details.
How does pricing work?
You see the full price upfront — base charter rate, captain fee (if applicable), and any add-ons. No hidden fees or fuel surcharges.
Do I need to bring my own captain?
It depends on the booking mode. Captain-included charters come with a professional captain. For bareboat charters, you choose a captain from our verified network or bring your own.
What is the cancellation policy?
Each vessel listing specifies one of three cancellation tiers — Flexible, Moderate, or Strict — which determines the refund windows. Full refund windows range from 7 days (Flexible) to 30 days (Strict) before departure. Partial refunds (50%) apply within a shorter window, and no refund applies close to departure. The platform service fee is non-refundable for renter-initiated cancellations. A 24-hour grace period applies to all new bookings. See our full Cancellation Policy.
How many people can I bring?
Capacity varies by vessel, from 6 to 50+ guests. Each listing shows maximum capacity, which is set by USCG safety standards — no exceptions.
Is alcohol allowed on board?
Yes, on most charters. BYOB is typically permitted. Some vessels offer catering packages that include beverages. Check individual vessel policies for details.
Still Need Help?
Our team is here for you.
Day-of emergency? Call us directly.