The Playpen Chicago Promise
Five service recovery pillars that protect every charter, every time. Because your time on the water should be worry-free.
1.Boat Not As Described
If you believe your vessel doesn’t match its listing, report it to our team. Playpen staff will review your report alongside the captain’s assessment, listing photos, and inspection records to make a determination. If the vessel materially differs from its listing, we’ll arrange a replacement vessel or issue a full refund.
2.Meaningful Departure Delay
If your departure is delayed more than 30 minutes due to operator issues, you may request a reschedule to a future date at no additional charge.
3.Last-Minute Operational Cancellation
If your charter is canceled by the operator, our Guaranteed Departure system searches for an alternative vessel. If we can’t find one, you receive a full refund.
4.Severe Weather Disruption
Captain has final safety authority. If weather cancels your trip, you get a full refund or free reschedule within 90 days. See our full Weather Policy for details.
Read full policy →5.Failed Add-On Fulfillment
If a booked service provider (photographer, caterer, DJ) fails to show, that add-on is fully refunded.
Why Trust Playpen Chicago
Every captain holds a valid USCG Merchant Mariner Credential
Every vessel verified for insurance and permits
Every booking backed by our 5-pillar promise