Provider Help & Reference

Insurance is not optional. Every provider must carry active general liability coverage before any listing goes live.

Minimum Requirements

• $1,000,000 minimum general liability (GL) coverage.
• Named Insured check: Your policy must name your registered business entity.
• Additional Insured (AI): Your policy must list both The Playpen Enterprises LLC and the vessel owner as Additional Insured parties. This means your insurer extends coverage to those entities for claims arising from your services on the vessel.
• Active dates: Coverage must be current and extend through your booked charter dates.

Category-Specific Requirements

The 8 provider categories on the providers page each have specific insurance and credential requirements:

• Chefs & Caterers: Food handler certification, sanitation manager license, liquor liability (if serving alcohol)
• Photographers & Videographers: Standard GL; drone operators also need FAA Part 107 certificate plus hull and liability coverage
• DJs & Musicians: Standard GL, equipment coverage recommended
• Decorators & Florals: Standard GL
• Wellness Instructors: Standard GL, professional certification in your discipline
• Transportation & Logistics: Standard GL, commercial auto if providing vehicle transport
• Water Toys: Marine equipment liability, safety certifications
• Brand Activations: Standard GL, event-specific riders as needed

How to Upload & AI Verification

Upload your insurance certificate (COI) through your provider dashboard. Our AI verification system automatically checks:

• Named Insured matches your business entity
• Additional Insured endorsement includes The Playpen Enterprises LLC and the vessel owner
• Coverage meets the $1,000,000 minimum
• Policy dates are active and current

If verification flags an issue, you will receive a specific notification explaining what needs to be corrected.

Your provider dashboard is where you create and manage everything guests see about your services.

Creating Service Listings

Each listing describes a specific service you offer — for example, a private chef might have one listing for a “Sunset Dinner for 8” and another for a “Brunch & Mimosa Package.” Each listing includes a title, description, photos, and pricing.

Pricing Models

You choose from three pricing models per listing:

• Hourly rate— Guests pay based on the charter duration.
• Per-person pricing— Scales with the number of guests on the charter.
• Fixed-fee packages— A flat rate for a defined service, regardless of duration or headcount.

Availability & Active/Inactive Toggle

Set your available dates and time blocks in the dashboard calendar. When you need to take a break or pause bookings, use the active/inactive toggle on any listing. Inactive listings are hidden from guests but preserved with all their details so you can reactivate them anytime.

How Booking Requests Work

When a guest adds your service to a charter, you receive a booking request via email and push notification. You can review the details — date, time, vessel, guest count — and accept or decline.

The 2-Hour Confirmation Window

For Featured (Layer 2) bookings, you have a 2-hour window to confirm. If you do not respond, the booking is automatically cancelled and the guest is notified. Consistent non-responses affect your reliability score and search ranking.

Payout Timing

You are paid via Stripe Connect within 48 hours after a completed charter. Payouts go directly to the bank account you linked during onboarding.

Commission Structure

The Playpen charges a marketplace commission of 15–20% on each booking, depending on your service category and booking volume. This covers payment processing, guest matching, marketing, and platform access.

Tips

Guests can tip during checkout or after the charter. 100% of tips go to you— The Playpen takes a 0% cut on gratuities. Tips are included in your standard 48-hour payout.

Your public profile is what guests see when browsing providers. You can edit it anytime from your provider dashboard.

What You Can Edit

• Professional bio and business description
• Profile and portfolio photos
• Specialties and service tags
• Service listings and pricing

What Guests See

Guests see your bio, photos, specialties, service listings, ratings, and reviews from past charters. They do not see your insurance documents, reliability score, or internal notes.

Moderation Process

Profile changes go through a moderation workflow to maintain marketplace quality:

1. Draft— You are editing; not visible to guests.
2. Pending Review— Submitted for our team to review.
3. Published— Live and visible to guests.
4. Hidden— Temporarily removed from search (e.g., expired credentials).
5. Suspended— Removed due to policy violation or repeated issues.

Your credentials and insurance must stay current for as long as you are active on the platform. Here is what happens when they approach expiration or lapse.

Auto-Alert Schedule

You will receive automated reminders before your credentials expire:

• 90 days before expiration— First reminder email
• 60 days before expiration— Second reminder with instructions
• 30 days before expiration— Urgent warning; action required

What Happens When Credentials Expire

• Your listings are hidden from search immediately.
• Any future bookings are flagged and guests are notified of a potential issue.
• If not renewed promptly, auto-suspension is applied to your account.

How to Renew

Upload your new certificate of insurance or updated credential through your provider dashboard. Our AI verification system will re-check the document, and once approved, your listings are automatically restored.

We understand that emergencies happen, but late cancellations disrupt guests and damage marketplace trust. The following fees and scoring rules apply when you cancel a confirmed booking.

Provider Cancellation Fees

Reliability Scoring

Every provider starts with a reliability score of 100. This score affects your search ranking and booking priority.

• −10 points per late cancellation (under 72 hours)
• −25 points per no-show

Consequences

• 3 late cancellations = reduced search ranking
• 2 no-shows = account suspension

Tax Reporting

If your annual earnings through The Playpen meet IRS thresholds, you will receive a 1099-K form for tax filing purposes. This is issued through Stripe and reflects all completed bookings in the calendar year.

Service Provider Agreement

Your relationship with The Playpen is governed by the Service Provider Agreement you accepted during onboarding. This agreement covers your obligations, payment terms, cancellation policies, and intellectual property rights.

Insurance Requirements Are Contractual

The insurance requirements described in the Insurance & Credentials section are contractual obligations, not suggestions. Failure to maintain required coverage is a breach of your Service Provider Agreement and will result in immediate suspension of your listings.

Our concierge team is here to help with onboarding questions, booking issues, or anything else you need.

• Email: concierge@theplaypen.com
• Email (general): support@theplaypen.com

We aim to respond to all provider inquiries within one business day.